Nov. 24, 2009

OBJECTIVE
A highly motivated and accomplished bilingual professional, seeking a position where I can utilize and enhance my bilingual, goal setting, and efficiency skills.

CAREER PROGRESSION
Sales and Service Associate
JP Morgan Chase
Hanover Park, IL
06/2007-Present

• Recognized for outstanding customer service in the Midwest District
• Acquired new customers through sales and prospecting
• Maintained branch documents in good standing for audit purposes
• Serviced the automated teller machine on a daily basis
• Opened, retained, and closed accounts for customers
• Processed personal and business transactions

Manager In Training
Finish Line
Schaumburg, IL
01/2006-05/2007

• Responsible for managing a $3 million store
• Achieved company sales goals on a daily, weekly, and monthly basis
• Hired, trained, and fired employees
• Planned and budgeted hours for employees while maximizing staff productivity and increasing sales

Store Manager
Champs Sports
Vernon Hills, IL
04/2002-07/2005
10/2005-01/2006

• Ran daily operations for a $1.2 million store
• Met and exceeded weekly and monthly sales goals
• Hired, trained, and fired employees
• Responsible for keeping financial and inventory records in place on a daily basis
• Created store schedule for all employees to achieve utmost efficiency

EDUCATION
Aurora University
Aurora, IL
Bachelor of Science in Business Management
Cumulative GPA: 3.20/4.00
06/2002

Sports Management World Wide
Portland, OR
Certificate Sports Business Management
07/2009

SPECIAL SKILLS

• Bilingual (English and Spanish)
• Proficient in Microsoft office suite, including: Word, Excel, PowerPoint, and Outlook

ACTVITIES

• 2004 Elgin Recreational Centre Basketball Coach
• 2002 Global Business Team Strategy Aurora University
• 2002 L.A.S.O (Latin American Student Organization) member
• 1997-1998 Special Olympic volunteer
• 1996-1998 St. Edward Catholic High School food drive Volunteer

HONORS

• Top Sales Service Associate in referrals from 05/2008-09/2008, 12/2008-04/2009 Chicago Far West NB District
• 2003 Champs Sports Preeminent Assist. Manager for Midwest District
• 2002 Aurora University Team Work Award
• 2002 2nd place Global Business Team Strategy Aurora University
• 1996-1998 All-State honorable mentions, All-Area, MVP in Basketball for St. Edward High School. 1998 player of the year runner-up